医生的信息-情感交互模式对移动问诊服务满意度的影响——基于“激励-保健”理论的分析

移动问诊服务日益成熟，但患者满意度仍有待提高。现有研究对医患交互过程关注不足，且忽略患者不满意评价的影响因素。为此，本文引入"激励-保健"理论视角，研究医生的信息-情感交互模式对移动问诊服务满意及不满的影响机制。本文筛选国内某领先移动问诊平台中的300次医患沟通记录，采用"先定性后定量"的混合研究方法对数据进行分析。其中，定性研究旨在识别医生交互模式的细分维度，定量研究则用于提出并验证不同交互模式与患者满意及不满的关系。研究发现，医生的信息交互模式是移动问诊服务满意度的保健因素，而情感交互模式是激励因素。结论丰富了移动问诊服务患者满意度的研究框架，对改善医生行为和医疗服务APP设计提供了指导。     

Industrial relations and adjustments to the crisis: A comparative micro‐statistical analysis of France and Great Britain

In this comparative study, the authors analyse the relationships between industrial relations and workforce or wage adjustments in response to the 2007–08 crisis, using two highly comparable establishment‐level surveys conducted in Great Britain (WERS) and France (REPONSE) in 2010–12. Notwithstanding contextual differences in the countries’ productive systems and the timing and impact of the crisis, the relationships between industrial relations and adjustment strategies appear to have been similar (trade union presence not preventing adjustments). Differences in industrial relations are therefore not found to provide an explanation for the different modes of adjustment observed at the macroeconomic level.     

The service system challenges of work with juvenile justice involved young people in the Hunter Region,Australia

Current policies suggest that collaborative approaches are core to working effectively with juvenile justice involved young people. However, there is little research examining the workings of multi‐agency and collaborative endeavours in this field, or the experiences of the human service workers facilitating these connections. This paper reports on qualitative research that resulted from the Juvenile Justice and Education Equity in the Hunter Region project. Thirty‐eight human service workers were interviewed about their perceptions of the workings, strengths and challenges of the service system that supports young people who come into contact with the Children's Court in the Lower and Upper Hunter regions of New South Wales. Data analysis revealed three key themes related to (1) service gaps, cycles and maelstrom; (2) pursuing authentic service engagement; and (3) insider–outsider dynamics in service provision. Findings are discussed in relation to emerging practice and research agendas.     

An Evaluation of Staff Preference for Graphic Characteristics

The purpose of the current study was to assess staff preference for how data were displayed on graphs. Specifically, preference for line versus bar graphs was assessed, as well as preference for data displayed as one date in time versus multiple dates showing performance trends. A secondary purpose of the study was to assess staff comprehension of the data presented across different graphic displays. Participants included 60 entry-level direct care staff and 25 seasoned therapists. Therapists had more advanced training in applied behavior analysis than the direct care staff. The vast majority of direct care staff preferred data depicted as a bar graph versus data depicted as a line graph, even preferring a single bar graph over a time-series line graph. The therapists preferred time-series line graphs to bar graphs. Most staff demonstrated understanding of the data, regardless of how it was depicted.     

“一带一路”沿线国家互联网基础设施的贸易效应——基于贸易成本和全要素生产率的中介效应分析

在"一带一路"建设背景下，研究阐释"一带一路"沿线国家互联网基础设施的贸易效应及其作用机制，对于当前中国优化沿线国家的互联网基础设施建设布局，有效激发贸易效应，应对外贸环境的不利冲击，具有重要的现实意义。文章基于贸易成本和全要素生产率的分析视角，构建2007-2017年中国与45个"一带一路"沿线国家的面板数据，运用中介效应模型实证考察"一带一路"沿线国家互联网基础设施的贸易效应。总体检验结果表明，"一带一路"沿线国家互联网基础设施有利于中国与沿线国家的双边贸易往来，且主要通过降低贸易成本而非提高全要素生产率来发挥贸易效应。异质性检验结果表明，无论区分贸易方向还是沿线国家经济发展差异，互联网基础设施都具有明显的贸易效应，其中：贸易成本的中介效应主要发生在沿线发达国家对中国进、出口贸易中；全要素生产率的中介效应主要发生在沿线国家对中国出口贸易以及沿线发展中国家对中国进出口贸易中。新形势下中国参与"一带一路"沿线国家的互联网基础设施建设，要注意合理布局和把握建设力度，既培育贸易增长新动能，也优化进出口贸易结构。     

面向服务的复杂成形装备产品架构设计与优化

复杂成形装备作为高端制造产业的基础装备，是各产业转型升级和技术进步的重要保障。同时快速发展的互联网与大数据等新兴信息技术已经成为装备制造业创新不可或缺的组成部分，极其深刻地影响着复杂成形装备产业的制造模式、发展战略以及产品的开发方式。本文研究了面向服务的复杂成形装备产品架构设计与优化方法。采用公理化设计的域结构思想，建立需求域、功能域和架构域之间的映射关系；提出了基于QFD的功能生成方法以及功能模型约简方法；利用DMM建立产品架构和服务架构之间的关联关系；利用模块化理论方法，并考虑成本因素对产品架构进行优化。     

HIV/AIDS and other household shocks as catalysts of local commercialization of non‐timber forest products in Southern Africa

Local trade in non‐timber forest products (NTFPs) is increasing globally, yet the causes have been little studied. We examine household shock as a driver of NTFP trade in five southern African countries, with an emphasis on HIV/AIDS‐related illness and death. Over the past two years, 95% of trader households experienced at least one shock, with family illness and death recorded for 68% and 42% of households, respectively. Almost 40% had entered the trade because of HIV/AIDS‐related shocks. Additional shocks included natural disasters, crop pests or failure and livestock loss. The sale of NTFPs was the third most common coping strategy, after kinship and agricultural adjustments. Coping strategies differed between sites and type of shock.     

人民币汇率失衡及贸易壁垒对我国出口行业影响异质性研究

贸易摩擦、新冠疫情使我国经济贸易面临严峻挑战,人民币汇率波动及贸易壁垒将常态化地影响我国出口贸易.在加快形成以国内大循环为主体、国内国际双循环相互促进的新发展格局背景下,文章基于HS分类原则,选取WTO等机构的贸易数据,通过构建BEER模型测算了人民币汇率失衡程度;通过建立固定效应面板模型研究了人民币汇率失衡及贸易壁垒双因素对我国出口行业影响的异质性.研究表明:人民币汇率失衡对我国出口贸易整体上具有显著负向影响,非关税壁垒对我国出口贸易整体上具有显著正向影响;关税和非关税构成的贸易壁垒与人民币汇率失衡双因素对我国出口贸易具有显著抑制作用,并对不同出口行业的影响存在异质性;人民币汇率失衡与非关税壁垒双因素对大多行业均具有显著负向影响,人民币汇率失衡与关税壁垒双因素对不同行业影响的正负效应及程度大小有异质性.因此,建议通过运行逆周期因子等完善人民币汇率自我修正机制;通过引导出口企业了解使用外汇衍生品等促进外汇衍生品市场运行机制的健全;通过加强"海外仓"建设及深耕RCEP框架下的东盟十国市场等实施出口行业差异化贸易策略;通过提升自主科技创新能力等加快出口行业产业转型升级,推动双循环,实现我国出口贸易高质量发展.     

双循环新发展格局下中国双向直接投资研究

构建以国内大循环为主体、国内国际双循环相互促进的新发展格局,是对未来中国经济发展路径做出的重大战略部署,作为连接国内国际双循环的纽带,双向直接投资的发展战略和路径面临重塑和调整。研究认为,应当以推动新时代科技创新和产业升级为目标,提高双向直接投资的质量,畅通供应链和产业链; 以“一带一路”倡议为依托,通过更高水平的双向投资带动中国与沿线国家贸易水平的提高; 建设高水平自贸区和自贸港,提高对外开放标准,更高质量吸引外资,提升参与国际大循环的技术含量和自主性; 在畅通要素流动领域,建立更加完善的现代化物流体系,建设更高标准的要素流通市场体系,降低制度性交易费用,提高生产率和对高质量外资的吸引能力。     

劣势耐用品厂商的产品质保期与质保服务投入策略研究

在实际中，消费者购买耐用品时均同时获得厂商提供的质保服务，由于产品质保服务影响着消费者的产品使用效用，因此耐用品定价、质保期和产品质保服务投入是影响厂商利润的主要因素。考虑双寡头市场环境下，建立微分博弈模型讨论单位产品质保服务投入和产品质保期对双寡头厂商均衡价格的影响。结论表明双寡头厂商的单位产品质保服务投入越高、质保期越长，均衡价格越高；但单位产品保服务投入与质保服务对消费者效用影响系数的关系影响着竞争对手在均衡价格的变化趋势；劣势的低质量厂商可以通过增加单位产品质保服务投入策略或延长质保期的策略实现在均衡下与高质量厂商以同等价格销售耐用品，但劣势厂商增加单位产品质保服务投入策略要优于延长质保期策略。最后，利用数值分析进一步验证了所得结论的有效性。